I'm out of juice and I took the day off work to wait for my vape mail where is it???
Order Fulfillment and Tracking Numbers:
When you place an order, it will depend on time of day where exactly you get put into our shipping Que. We operate within pretty standard business hours, for example 9-5pm Monday to Friday, so orders placed on weekends will still be processed but not shipped until the following Monday. Orders placed before 11 am Sydney Time weekdays will be shipped the same day, with the only exceptions being public holidays and any other days that Australia post does not operate their regular schedule. If we have too much of a backlog or we make an error in our stock availability and your order is delayed in shipping, you will be notified and a bonus may be added to your account, this is entirely within our discretion and is not a guarantee ;)
Tracking numbers are provided once your order has made it to Australia post's outlet for processing, you will receive a tracking notification from us and Australia post via email. Once you have made an order and you absolutely cannot wait, it IS possible to request your tracking number before it has made it to Australia Post, but we generally do not do this to avoid confusion and is by request only.
Orders placed with Standard shipping VS Express shipping will still be processed by us according to our order Que, the only thing that makes it quicker is Australia Posts service times which you can see below:
Shipping Times and Postage Costs:
Orders under $50
Parcel Post: $11 (2-7 days) Covers all of Australia.
Sending to same state:
Metro - up to 2 business days
Country - up to 5 business days
Metro - up to 3-6 business days, depending on lodgement and destination points
Country - Please ask at your local Post Office
Express Post: $15 (1-2 days)
Covers 80% of Australian business addresses, private addresses and Post Office Boxes.
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centers. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Australia post's Next Day Guarantee.
Orders over $100
Parcel Post: FREE (2-7 days) Covers all of Australia.
Express Post $15 (1-2 days) Covers all of Australia
Please see THIS LINK for more information about Australia Post's processing times.
International orders are shipped using AUSTRALIA POST TRACKED INTERNATIONAL.
Australia POST handles shipping then the item is passed onto your local carrier for delivery.
All items are tracked and you will receive your tracking information with your order fulfillment.
Standard Delivery Times using the USA as an example are:
- Between 10 - 20 Business days
Express Delivery Times using the USA as an example are:
- Between 7-15 business days
We are currently improving our Courier integrations for much faster postage and will soon ship with DHL Express & FedEx which will incur a higher fee for a faster / premium service.